Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of J Tomas

J Tomas

June 6, 2025

5  out of  5
rating by J Tomas
"Five star customer service and great rates. Will recommend to everyone."
Profile photo of Ken Tomas

Ken Tomas

June 5, 2025

5  out of  5
rating by Ken Tomas
"I have been a client of State Farm for over 30 years. I have had numerous agents in the past, but by far Joe and his staff is without a doubt the best !!! Misty Reeder, is my go to person. She is extremely knowledgeable about all aspects of insurance issues. If you are looking for an agent who treats you like family. Please contact Joe Palermo and his staff. You will be glad that you did. Ken Tomas"
Profile photo of Crystal Lynch

Crystal Lynch

June 5, 2025

5  out of  5
rating by Crystal Lynch
"I’ve been with Joe Palermo - State Farm for about three years now, and I couldn’t be happier with the service. The team is always friendly and professional, and Misty Reeder in particular has been outstanding. She’s fast, responsive, and truly goes above and beyond to help with anything I need. I’ve had to file a couple of claims, and each time the turnaround was incredibly fast with no hassle. It’s clear they really care about their customers and make the process as smooth as possible. I highly recommend Joe Palermo’s State Farm office to anyone looking for reliable, efficient, and friendly home and auto insurance service."
Profile photo of Brannon Spencer

Brannon Spencer

May 24, 2025

5  out of  5
rating by Brannon Spencer
"I just wanted to share my experience dealing with State farm insurance Misty and Miss Michelle and Ms Francis are a team they will will go above and beyond to get things done and I am so pleased and so happy with how they treated me with the utmost respect and professionality that they give and I'm going to give you all the best rating 10 out of 10"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Profile photo of Charla Miller

Charla Miller

May 21, 2025

5  out of  5
rating by Charla Miller
"I have been with State Farm for many years. Michelle Guzman goes above & beyond to provide excellent service to all her customers. She is extremely knowledgeable & helpful. We highly recommend her for any Insurance needs you have!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Profile photo of Brian S.

Brian S.

May 19, 2025

5  out of  5
rating by Brian S.
"I am new to the Palermo agency but I recently had some questions arise and called them & spoke with Michelle, she is very knowledgeable & answered all my questions."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Profile photo of Cindy Rodgers

Cindy Rodgers

May 9, 2025

5  out of  5
rating by Cindy Rodgers
"Tyler has been helping me get all of my insurance changes for home and auto for a few months now, and I could not be happier with the policies and details of everything! My issues started after Hurricane Beryl, and I finally feel like I will be taken care of and have an agent that actually cares about how they take care of their customers! That seems like a hard thing to find these days, so it gives me a big sense of relief! Thanks so much for all of your time and efforts to get me taken care of!!"
We responded:
"Cindy, we love to hear that you are pleased with our service. Thank you for your review and feedback on our business!"
Profile photo of Scarlett Brekel

Scarlett Brekel

May 2, 2025

5  out of  5
rating by Scarlett Brekel
"We have been with State Farm for over 25 years and Joe and his staff make you feel like family. If we overlook something they call to remind us because they know how busy we are. They are quick to respond when we have questions or concerns and ALWAYS solve any issues or answer our questions promptly. Joe and his staff truly care about his clients and go the extra mile. We cannot recommend Joe Palermo and his staff enough-A plus customer service!"
We responded:
"Scarlett, we appreciate your business and your support. Thank you for your feedback and review on how were doing as an office. "
Profile photo of Donnella Looger

Donnella Looger

April 22, 2025

5  out of  5
rating by Donnella Looger
"Can't say enough about the Customer Service I received from Misty Reeder today. I wouldn't think of working with anyone else."
We responded:
"Thank you Donnella. we appreciate your business and look forward to working with you."
Profile photo of Mark Davis

Mark Davis

April 11, 2025

5  out of  5
rating by Mark Davis
"Big thanks to Tyler! I recently had to make repairs on my travel trailer. With travel trailer repairs not very common, there was some misunderstanding of the repairs needed by the third party making the appraisal. Tyler was very helpful with pushing everyone along so that we could get our trailer back in time for our scheduled trip. He truly fought for us and we won. Thanks again to Tyler and everyone at Joe Palermo."
We responded:
"Thank you Mark for your feedback and continued support and business."
Profile photo of Ketty U

Ketty U

February 27, 2025

5  out of  5
rating by Ketty U
"I love Misty, she takes pride in her work and has been a great help for my family, she is very knowledgeable and ready to help, my insurance car, home and life were through her, Joe Palermo's team rock!"
We responded:
"Thank you Ketty for your review and support!"
Profile photo of GEORGE ALEMAN

GEORGE ALEMAN

September 12, 2024

5  out of  5
rating by GEORGE ALEMAN
"I'm long time customer of Joe Palermo at State Farm . I just went through a hail/wind damage claim process with extensive damage to roof, gutters, windows, garage doors and vehicles. I cannot say enough about how smoothly their claims and pay out process took place. If you follow the steps laid out in the order they recommend and follow up with your agent with a call or on- line with any questions you dont understand; the process will take place as if they were holding your hand along the way. You have to follow the process so that you can get the money needed to get the work done. I always spoke to someone when i called not " leave a message and will get back to you." Thank you Joe and your agents for all your help."
Profile photo of Joan Trahan

Joan Trahan

June 30, 2024

5  out of  5
rating by Joan Trahan
"Charles T. Palermo was so helpful. I really appreciate his attention to detail."
Profile photo of Chynell Crawford

Chynell Crawford

March 24, 2024

5  out of  5
rating by Chynell Crawford
"The Palermo family is awesome and provides wonderful service ❤️"
Profile photo of Jim Perry

Jim Perry

September 19, 2023

5  out of  5
rating by Jim Perry
"We have been with Joe for years. Could not be a better choice for ALL your insurance needs. There have never been any problems with State Farm when we had a claim."
We responded:
"Jim, thank you for the wonderful review. We appreciate you and the opportunity to help you with your insurance needs. Thank you for being a part of our State Farm family!"
Profile photo of Ruby martinez

Ruby martinez

September 12, 2023

5  out of  5
rating by Ruby martinez
"Best customer service, very helpful and nice! Answered all my questions. Satisfied customer!"
We responded:
"Thank you, Ruby, for your satisfaction and kind words about our customer service. We're here to help and glad to have answered all your questions."
Profile photo of Cody Brinson

Cody Brinson

May 11, 2023

5  out of  5
rating by Cody Brinson
"Very friendly and smooth easy process getting quotes and aetup"
We responded:
"Thank you for the five-stars, Cody! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Profile photo of Dayna Simmons

Dayna Simmons

May 4, 2023

5  out of  5
rating by Dayna Simmons
"I work with many insurance agents. This team takes such great care of their customers, giving them options and educating them on all aspects of their needs. I recommend them to all of my clients."
We responded:
"Dayna, thank you for taking the time to leave us a review! Our office's top priority is to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. We’re grateful to have provided you with excellent customer service and look forward to continuing to serve your insurance needs!"
Profile photo of khloe f.

khloe f.

February 16, 2023

5  out of  5
rating by khloe f.
"Excellent customer service. Fast and efficient. Quick responses and great rates! Absolutely love all employees but Misty really goes above and beyond"
Profile photo of Juan Ramos

Juan Ramos

December 9, 2022

5  out of  5
rating by Juan Ramos
"I am extremely pleased with the service Misty provided. I had been with them for over 25 yrs. Left and came back for the service!!! Plans a little higher but you deal with local people- professionals"
Profile photo of Candy Martlndale

Candy Martlndale

November 17, 2022

5  out of  5
rating by Candy Martlndale
"The agent was very helpful and hit every detail."
Profile photo of Ashley Selman-Thomas

Ashley Selman-Thomas

September 8, 2022

5  out of  5
rating by Ashley Selman-Thomas
"My husband and I have been a customer with Mr.Joe and Mrs.Frances and they son Tyler for years. When I first got married my father and grandfather were already long time customers. They introduced us to this State Farm family and we have been linked to them every since. I truly feel like Mr.Joe, Mrs.Frances and Tyler are my family. We have shared life's up and downs such as the death of my father. This family business can’t help you with any policy you may need. Every time I call they are always with a helping hand. I love how I can call the office and speak with my agent and not with customer services. We are more than customers...we are family! If you want to be treated like family and get the best quotes on policy... Mr.Joe Palmero is the best State Farm agent in Beaumont Tx! Thank you Joe Palmero and Family for all you do."
Profile photo of J.T. Copeland

J.T. Copeland

June 16, 2022

5  out of  5
rating by J.T. Copeland
"This is a great insurance agency with extremely helpful staff. It's my goto for all my insurance needs. They've done a really good job of walking me through the plans and finding what's best for my family"
Profile photo of Kim Atkins

Kim Atkins

June 16, 2022

5  out of  5
rating by Kim Atkins
"I have been a customer with Joe Palermo for thirty three years. Whenever I have questions or concerns, Tyler is very prompt, professional and handles business in a timely manner."
Profile photo of Kathy Barker

Kathy Barker

June 15, 2022

5  out of  5
rating by Kathy Barker
"My husband and I have been a customer with Mr.Joe and Mrs.Frances for 24 years. When I first got married my husband's mother and father were already long time customers. They introduced us to this State Farm family and we have been linked to them every since. I truly feel like Mr.Joe, Mrs.Frances and Tyler are my family. We have shared life's up and downs such as the death of my mother(who also was a customer with Mr.Joe) and recently an electrical house fire that totally destroyed my mother in laws house. Mr. Joe and Tyler came to Mrs.Barkers home several times to check on her and our entire family. There is not enough time or space on this review to tell you what State Farm and the Palmero family means to the entire Barker family. We are more than customers...we are family! If you want to be treated like family... Mr.Joe Palmero is the best State Farm agent in Beaumont Tx! I'm just grateful that God allowed us to cross paths ."